Refund and rescheduling policy
This policy applies to deposits and fees for financial audit of applications engagements. It does not cover products we do not sell.
Eligibility
Refunds depend on whether review work has started, whether a filing calendar slot was reserved, and whether materials were purchased at your request.
Timeframe
Refund requests should be sent to hello@networking-edge.digital within fourteen days of the event giving rise to the request (cancellation, our inability to staff the engagement, or documented material breach).
Full refund
A full refund of deposit and prepaid fees is available if we cancel the engagement for staffing reasons, or if you cancel in writing before documents are accepted into review and before the reserved start date.
Partial refund
If you cancel after documents are accepted but before dual review begins, we may retain up to forty percent of the quoted fee for intake and preliminary sorting already performed, and refund the remainder.
Non-refundable items
Fees for work already delivered (findings memos issued), rush premiums once the rush calendar has started, and third-party extract retrieval costs already incurred at your written request are non-refundable.
Work already started
Once independent figure review has begun, fees for time expended are earned. Unused portions of a fixed fee may be partially refunded at our discretion based on progress logged.
Deposits
Deposits secure review dates. They convert to earned fees when work starts. Unused deposits follow the full or partial rules above.
Cancellation and rescheduling
You may reschedule once without charge if you give at least five business days’ notice and we have capacity. Later reschedules may incur a calendar fee of NT$2,000.
No-shows
Missed in-person handoff appointments without twenty-four hours’ notice may forfeit the deposit portion allocated to that appointment.
Purchased materials
Certified extracts or valuation letters purchased on your instruction are billed at cost and are not refundable once ordered.
Refund process and method
Email hello@networking-edge.digital with your engagement reference and reason. Approved refunds are returned to the original payment method within fourteen business days of approval.
Processing time
We acknowledge refund requests within two business days and aim to decide within seven business days.
Exceptions
Statutory rights under Taiwan consumer protection law that cannot be waived remain available where they apply to your engagement.